Welcome to Our Refund and Return Policy Page
At Energisemedia, we value your satisfaction and strive to provide you with the best shopping experience. Our Refund and Return Policy is designed to ensure that you feel confident and secure when purchasing on our website. Please take a moment to familiarize yourself with the details below.
I. RETURN
How can customers return your products?
We accept mail-in returns.
– Please email us at contact@energisemedia.com including:
- The rationale behind your return request, together with real product images
- Order number/email address to place your order
Once we receive the email, we will review it and get back to you regarding whether to provide a return label.
– To return items, you need to do:
- Packaging your return items
- Send it to 174 Thai Ha Street, Trung Liet, Dong Da, Hanoi, Vietnam
- Recipient Name: UNITEDCFO LIMITED COMPANY Return
- Send us an email to the mailbox: contact@energisemedia.com with the subject “Request for return & refund” and send us the Order number + Return item tracking number
How many days do customers have to return a product?
We stand by the quality of our products and offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days from the date of delivery for a full refund.
Product conditions that UNITEDCFO LIMITED COMPANY allow for returns:
Please note that the item must be unused and in its original packaging.
How much will customers pay for return shipping?
No cost. We will provide prepaid labels for any manufacturer defects. Prepaid labels will be mailed, you need to download and print the return label.
What is the restocking fee?
Customers do not charge restocking fees for any item.
Notify when UNITEDCFO LIMITED COMPANY receives the returned package.
You will receive an email informing you that your return has been received as soon as it is received and examined. You can actively follow the tracking number of the returned item. The time it takes for us to receive the returned merchandise will vary based on your address.
II. REFUND
When will you receive your refund?
Once your returned item has been received. Within 4–7 business days, our inspection department will process your returned items and decide whether to approve or reject them.
If your refund is approved, your refund will be processed within 3-5 business days.
How can you get a refund?
If your refund is approved, it will automatically be applied to your credit card or original payment method within 3-5 business days.
Late or missing refund (if any)
Please check your bank account if, 3 – 5 working days after we tell you, you have not received your refund.
Then contact your credit card issuer, it may take some time before your refund is officially posted.
Next, please contact your bank. There is usually some processing time before a refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us: contact@energisemedia.com
If there is any problem, what should you do?
If the product is defective, please contact us for better advice. Please let us know as soon as possible.
III. Q&A RETURN & REFUND POLICY
– Do you accept returns?
Yes, I accept returns.
– How can customers return your products?
By mail.
– How will customers get the return label?
Download/print for the products
– How many days do customers have to return a product?
30 days from delivery day.
– What product conditions do you allow to return?
No restocking fee.
– How much will customers pay for return shipping?
For defective products: No cost.
Thank you for choosing UNITEDCFO LIMITED COMPANY. We appreciate your trust in our products and are committed to delivering exceptional customer service.
Questions related to Return & Refund Policy, please contact us:
UNITEDCFO LIMITED COMPANY
Address: 174 Thai Ha Street, Trung Liet, Dong Da, Hanoi, Vietnam
Email: contact@energisemedia.com