Working time: All week Mon – Fri (excluding holidays)

Shipping from: 174 Thai Ha Street, Trung Liet, Dong Da, Hanoi, Vietnam

I. Delivery time

We start processing orders depending on the information provided when they are placed.

Delivery time = Handling time + Shipping time

Handling time:

After payment is received, all of our orders will be processed within 1-3 business days. Should there be a noteworthy postponement in the delivery of your order, we will get in touch with you through phone or email.

Shipping time:

  • 6 – 8 business days, excluding weekends for US Standard shipping
  • 2 – 3 business days, excluding weekends for Vietnam Standard shipping
  • 12-30 business days, excluding weekends for international shipping

Shipping time for missing orders/change in shipping address?

Orders are missing products or change shipping address. We will process takes 2-3 business days

  • 6 – 8 business days, excluding weekends for US Standard shipping
  • 2 – 3 business days, excluding weekends for Vietnam Standard shipping
  • 12-30 business days, excluding weekends for international shipping

II. Shipping fee

You will never be charged more for shipping than the flat amount for an order, and you are free to order as many things as you like. This holds true for every product:

Local  Shipment cost/ Order
US  $5.95
Vietnam  $1,3
Rest of World $15.95

This shipping rate includes all fees and charges for shipping an order.

III. When will I receive the tracking number?

Track your package

You will receive an email with a tracking number once your product has been sent.

My tracking number is not working.

It can take a day or two for tracking numbers to show up in the carrier’s system. Carriers can encounter delays when it comes to order delivery or website updates. Within three business days, if the tracking number is still not functional, kindly get in touch with us at
contact@energisemedia.com

About Late Deliveries

Most packages are delivered on time. On rare occasions, orders show up after the estimated delivery date. 
– Possible Reasons for Delay Incorrect Address 
– Missing apartment, building, floor, or unit number 
– Severe weather conditions 
– International customs procedures 
When delivery is later than expected, please notify us via email: contact@energisemedia.com. We will resolve it for you in 2 business days.

Questions about the Shipping should be sent to us at contact@energisemedia.com